FAQ

I have a hilarious/filthy idea for a card. Will you make it?

We love a bit of creative filth! If you’ve got a genius idea that’s missing from our shop, drop us a message. Many of our best-sellers started as a 'What if...' from a customer. If we love it, you might just see it hit the store (and we might even send you a freebie for the inspiration).

Can you print emojis in my custom message?

Our printers are clever, but they aren't mind readers. We can handle standard emojis (like the 🍑 or 🍆—we know our audience), but try not to go overboard with obscure symbols. If our system can’t read it, it might come out as a boring old square, and nobody wants that.

How do I add a name or custom message to my item?

Want to make it personal? Just look for the "Personalise" box on the product page. If you’re stuck or want to double-check something before you hit buy, just give us a shout—we’re happy to help you get it perfect!

Can I see a preview of my item before it’s printed?

Want a sneak peek? We’re happy to send you a preview of your item before it hits the printer—just drop us a message as soon as you’ve placed your order. If not, don’t sweat it; our in-house quality team checks every single item to make sure it’s perfect before it heads out the door.

I made a spelling mistake! Can I change my order?

Double-check before you pay! Just a heads up: we move fast! The second your payment hits, we get cracking on your order. Because we’re so speedy, we usually can’t make changes or cancellations once you’ve checked out. Please double-check (and triple-check!) your details on the product page to make sure everything is spot on before you pay.

Someone sent me an item which is offensive or malicious

We’re gutted to hear this. While our cards are created for a bit of fun between people who get the joke, we have zero tolerance for them being used to harass or threaten others.

If you’ve received an anonymous card that feels abusive or threatening, please contact the police. We deal with law enforcement directly and will provide all the necessary details to help their investigation once they contact us. We take your wellbeing very seriously.

I received a card/gift but I don’t know who sent it?

Got a secret admirer? 🕵️‍♂️ It happens! Sometimes people forget to sign their names, or they’re just being cheeky. If you’ve received a card or gift and have no idea who sent it, don’t worry—we’ve got your back.

Drop us a message on Live Chat or via email with your name and postcode. Because we take Data Protection seriously, we can’t just hand over their details (we’re not snitches!), but we can reach out to the sender and ask if they’re happy to reveal themselves.

I’ve received someone else’s order by mistake.

OMG! We’re so sorry. It sounds like we’ve had a bit of a brain fart. While most of our cards and gifts are packed by hand with love, once in a blue moon, human error wins.

Drop us a message on Live Chat or email our team so we can make it right. It’s super helpful if you can attach a quick photo of the item you did receive—it helps us play detective and figure out exactly what went wrong!

Can I cancel, edit or amend my order?

Please message us straightaway and we will do our best to assist, just so you know... We start production immediately to ensure your order is dispatched within 72 hours. Because of this, sometimes we cannot make any changes after checkout, including:

  • Cancellations: Once it's in the queue, it's being made. So get that message to us ASAP!
  • Design/Typos: We can't edit your messages or photos once we've pressed that big green button.
  • Address Changes: Please ensure your delivery info is 100% correct as we buy your postage label as soon as you purchase.
  • Shipping Upgrades: Sometimes we are able to upgrade your postage on our delivery partners platform, drop us a message and we will see what we can do.

Can I return an order?

We want you to love your NaughtyCard order. If something isn’t quite right, don't panic—our team is here to help. We usually solve issues in a flash, so just hop onto Live Chat or drop us an email. We always aim for the simplest, fastest fix.

How do I return my order? Because most of our stuff is made-to-order just for you, we can only accept returns on a few specific items. If our team asks you to send something back, they’ll walk you through exactly how to do it.

Where’s my refund? If you’re waiting on a refund for a returned item, please give us up to 14 days from the day we receive it back. Your bank might take a few extra days to show the balance, but we'll get it moving as fast as we can.

What can’t be returned? We can't accept returns for Personalised Items. Since these were made specifically for you (cards, mugs, or anything with your custom text/photos), we can't exactly put them back on the shelf!

SHIPPING AND DELIVERY FAQ

How long does it take to print and dispatch my order?

Everything we sell is made right here in the UK and printed to order—because mass-produced waste is a mood killer. We aim to get your order out the door within72 hours. If we’re running a bit behind schedule (hey, it happens!), we’ll give you a shout and let you know.

Is UK delivery really free?

Yes our standard delivery in the UK if free, we will cover the cost. We offer other services on our site which may cost extra.

Can I send a gift directly to the recipient?

Want to send it straight to their door? Easy. Just enter their name and address on the order page. We’re not snitches, so we’ll leave out the invoice and prices—they’ll never know what you spent.

Do you ship internationally?

The more the merrier! We ship many of our products worldwide—you can see the delivery costs at checkout before you commit. Just a heads-up: if your country charges any import taxes or "welcome to the country" fees, those are on you to cover locally.

Greeting Cards FAQ

What size are your cards?

Size matters. Our standard cards come in at a chunky A5 size (132 x 185mm). They’re big enough to make an impact but small enough to fit through the letterbox without a fight.

What quality are your cards?

All our cards are printed on premium 350 - 400gsm card as standard. This is typically much thicker and sturdier than the card stock used for mass-produced, laminated cards in high-street shops.

Are cards and packaging sustainable?

Yes! Our NaughtyCard Cards are printed on FSC-certified card paper. We use 100% recyclable envelopes and packaging. All of our cards are plastic and glitter free.

We use the latest cartridge free printers this printing process reduces electricity and CO2 emissions by up to 83% compared to other small businesses.

Why are your cards not coated like the ones in the shop?

By avoiding lamination (the plastic coating usually found on shop-bought cards), they ensure the cards are more eco-friendly and easier to recycle. The lack of a glossy coating gives the cards a matte, "charming hand-drawn feel" that many customers prefer for a more personal touch.

Payment FAQ

Which payment methods do you accept?

We like to keep things easy. We acceptVisa, Mastercard, Maestro, Apple Pay, G Pay, and PayPal. To save you the math, we’ll charge you in your local currency based on where you’re shopping from. You’ll see the final breakdown at checkout—no stress, no surprises.

Are my card details stored safely?

Your card details are safe with the pros—not us. We never actually see or store your payment info personally. Instead, we use Shopify Payments, Clearpay and PayPal to handle the heavy lifting. They’re world leaders in security, so you can shop with total peace of mind. Check out their websites if you want to dig into the technical nitty-gritty!

Can I update or remove my saved payment card details?

Managing your card details on Shop Pay is straightforward, whether you use the mobile app or a web browser. Because Shop Pay is a separate service from the individual stores you shop at, you’ll need to make these changes through your Shop account.

Option 1: Using the Shop App

  1. Open the Shop app on your device.
  2. Tap the Account icon (usually in the bottom right corner).
  3. Under the Settings or Payment methods section, find the card you want to manage.
  4. To Remove: Tap on the specific credit card, then tap Delete.
  5. To Update: Shop Pay doesn't allow you to "edit" an existing card's number or expiry date directly. You must Delete the old card and then tap Add card to enter the updated details.

Option 2: Using a Web Browser

  1. Go to the Shop Pay login page.
  2. Enter your email and the 6-digit verification code sent to your phone or email.
  3. Once logged in, look for the Cards or Payment methods section.
  4. To Remove: Click the card you want to get rid of and select Delete.
  5. To Update: Click Add card to input your new details, then delete the old one if necessary.

Important Notes:

  • Billing Address: If you only need to change the address associated with a card, you typically have to delete the card and re-add it with the new billing information.
  • Instalments: If you have active Shop Pay Instalments, you may need to add a new payment method before you can remove the one currently being used for your repayments.
  • Browser Auto-fill: If you still see old card details appearing at checkout after deleting them from Shop Pay, your web browser (Chrome, Safari, etc.) might be saving them locally. You may need to clear your browser's "Payment methods" in its settings.

When will I receive my refund?

The Process: Once approved, our payment provider issues your refund immediately.

The Wait: Most banks take 5 to 10 business days to clear the funds into your account.

Need Help? If 10 business days have passed and you’re still waiting, please reach out to us via Chat. We’re here to help!

Questions about Clearpay?

Please head over to the Clearpay website for more information. https://help.clearpay.co.uk/hc/en-gb

Ceramic Mugs FAQ

What is the difference between standard white mug and a magic mug?

It’s all about the "Big Reveal."

  • The Standard Mug: A classic, high-quality white ceramic mug. What you see is what you get—your chosen design is on full display from the moment you take it out of the cupboard. Perfect for those who want their filth front and center.
  • The Magic Mug: This one is a bit of a tease. It looks like a plain, innocent black mug at first. But when you pour in a hot drink, the black coating disappears to reveal your "naughty" design underneath. It’s the perfect way to shock your co-workers during a boring meeting!

Are your mug's Microwave & Dishwasher safe?

The short answer is yes (mostly)… Our mugs have premium coatings to ensure your designs last and last. Our Standard Mugs can handle the heat of a microwave and the scrub of a dishwasher. However, our Magic Mugs use a special heat-sensitive film that can be damaged by high dishwasher temperatures—so please wash those by hand to keep the secret reveal working every time!

I have a hilarious/filthy idea for a mug. Will you make it?

We love a bit of creative filth! If you’ve got a genius idea that’s missing from our shop, drop us a message. Many of our best-sellers started as a 'What if...' from a customer. If we love it, you might just see it hit the store (and we might even send you a freebie for the inspiration).

How do I care for my new favourite mug?

The Standard White Mug

NICE MUG! (Now don't ruin it.)

This mug is built like a tank. It’s ready for your strongest coffee and your filthiest jokes. To keep the design looking as sharp as your wit, here’s the deal:

  • ✅ Microwave Safe: Blast it as much as you like.
  • ✅ Dishwasher Safe: Throw it in with the plates; it can handle the heat.
  • 💡 Pro Tip: If you want it to stay extra vibrant for years to come, give it a hand-wash every now and then.

The Magic Mug

TREAT THE MAGIC WITH RESPECT!

"You’ve got the 'tease' of the mug world. To keep that secret reveal working perfectly every time you make a brew, you need to follow these rules—no exceptions:"

  • ❌ NO Dishwashers: The high heat will kill the magic and peel the coating. Hand-wash only.
  • ❌ NO Microwaves: The rays mess with the heat-sensitive film. Keep it on the counter.
  • ❌ NO Soaking: Don't leave it submerged in the sink for hours.
  • 🧼 Be Gentle: Use a soft sponge, not a scourer. You wouldn't scrub your own 'naughty bits' with wire wool, so don't do it to the mug.

How do you ship mugs to keep them safe?

We don’t just throw your mug in a box and hope for the best. We use heavy-duty, smash-proof cardboard mailers specifically designed to survive the chaos of the postal system. They’re basically suits of armour for your morning coffee. While we can’t say they’re "postie-proof" if someone decides to drive a van over them, they’ll survive the usual bumps and drops with ease.

HELP! My order arrive damaged!

Ugh, has the postie had a nightmare?" We take great care in packing your orders, but sometimes the journey to your door gets a bit bumpy. If your item has arrived looking like it’s gone ten rounds with a heavy-weight boxer, don't worry—we’ll fix it.

Drop us a message on Live Chat or email us with:

  1. Your Name and Postcode.
  2. A clear photo of the damaged item and the packaging.

Once we see the damage, we’ll get a replacement sent out to you faster than you can say "fragile."

Please send a photo of the damaged product and the outer envelope/box to our customer service team. We use these photos to improve our packaging and to hold our couriers accountable. We will prioritise a replacement for you straight away at no extra cost.

NaughtyCard Pranks FAQ

Can I change the address after I’ve ordered?

You’ve got to be quick! Because we want to get the embarrassment delivered as fast as possible, our team starts processing orders almost immediately. Once the box is labeled and in the system, we can't change the destination. Double-check that address before you hit pay, or the joke might end up on your own doorstep!

Can I send anonymously to prank someone?

Technically, yes—if you don't add your name in the personalisation, we won't 'out' you on the packing slip. However, we're here for laughs, not for lawsuits. If you use our pranks to be a genuine creep or to harass someone, we won't protect you. We’re all about the banter, but keep it consensual and fun, yeah?

Can you print emojis in my custom message?

Our printers are clever, but they aren't mind readers. We can handle standard emojis (like the 🍑 or 🍆—we know our audience), but try not to go overboard with obscure symbols. If our system can’t read it, it might come out as a boring old square, and nobody wants that.

Will they know it's from me?

Only if you’re a softie and sign your name! Every prank box is sent100% anonymously as standard. We never include a receipt, packing slip, or our own branding on the return address that would give the game away. It’s the perfect crime—unless you decide to claim the credit in the personalisation box. However, we're here for laughs, not for lawsuits. If you use our pranks to be a genuine creep or to harass someone, we won't protect you. We’re all about the banter, but keep it consensual and fun, yeah?

What’s actually inside the prank box

Absolute disappointment (and a lot of laughs). Our prank boxes are a classic practical joke—the box arrives empty except for a cheeky interior sticker letting the recipient know they’ve been pranked. The real gift is the look on their face when they have to collect a "Severe Itchy Bum Treatment" box from the postman or their boss!
Note: If you want to be slightly nice, you can add one of our novelty-wrapped chocolate bars to the order.

Is the packaging discreet?

For our pranks? Absolutely not. That’s the whole point! These boxes ship exactly as shown in the pictures—loud, proud, and incredibly embarrassing. They are designed to be seen by the postie, the neighbours, and everyone in the office. If you’re looking for something secret, check out our cards. If you’re looking to ruin someone's reputation for a day, you’re in the right place.

Can I send these to a workplace?

We highly encourage it! Our prank boxes work best when they have to be handled by a receptionist or passed across a busy office floor. Just make sure your "victim" has a good sense of humour—we’re here for the banter, but we don't want to get anyone fired!

What if the person gets genuinely upset?

Our pranks are designed for people who can take a joke. If things get a bit too heated and the recipient contacts us, we stick to our Data Protection guns and won't reveal your identity. However, if the police get involved because you’ve used a prank to harass someone, we will cooperate with them. Keep it funny, not mean!

LGBTQ FAQ

Will the packaging be "discreet"?

Discretion is our middle name.🤫 Worried about the postman or your nosy housemates seeing what’s inside? Don't be. All of our LGBTQ membership cards and gifts are shipped in plain, discreet packaging. There are no "naughty" logos or spicy descriptions on the outside of the envelope—just a standard parcel that looks as innocent as a Sunday morning.

Are you an LGBTQ+ friendly business?

By the community, for the community.🌈 We don’t do "corporate pride" or generic cards that miss the mark. Our LGBTQ+ collection is designed by people who actually live it. Whether you’re celebrating a coming-out-versary, a same-sex wedding, or just want to be a bit naughty with your partner, our cards speak your language. No stereotypes, no fluff—just real cards for real love (and real lust).

Why are your membership cards metal?

Our membership cards at NaughtyCard.co.uk are made of metal (specifically high-quality aluminium or stainless steel) because we wanted to create something that feels like a "Lifetime Membership," not just a temporary novelty.

Here is why we chose metal over standard plastic:

  • Durability (Pocket-Proof): Plastic cards are prone to "white-line" bending and eventually snapping in your wallet. Our metal cards are built to last for years without cracking or wearing down.
  • Premium Look & Feel: There’s something satisfying about the weight of a metal card. It feels like a high-end credit card, giving it a sense of prestige and "official" status when you show it at a bar or event.
  • High-Definition Print: We use UV-resistant, high-definition printing. On plastic, the ink can often rub off over time; on our metal cards, the colors stay vibrant and the text remains sharp.
  • Eco-Friendly Longevity: Because these cards don't break, they don't end up in the bin. They are designed to be a "keeper" item that stays in your wallet as a permanent piece of your identity.
  • Personalization: Metal allows us to offer a professional finish for your custom name and photo, making it a much more impressive gift than a laminated piece of cardstock.

I want something that's not on NaughtyCard.co.uk

"Think our LGBTQ+ range could be even queerer?"
We love a bit of creative, queer representation! If you’ve got an idea that’s missing from our shop, don’t keep it to yourself—drop us a message. We’re proud to be community-designed, and we’re always looking to push the boundaries. If your idea makes it into the store, we’ll make sure to hook you up with some freebies for the inspiration.

Got a different question?

If something isn't quite right or you just need some advice on our "naughtier" gifts, give us a shout. Our team works through messages as fast as possible and usually responds within 48 hours.

Fill in the form below or if you would prefer you can email us at hello@naughtycard.co.uk